Where Guest Experience Happens
Alfred by Tripkliq automates hotel guest messaging, WhatsApp concierge support, multilingual replies, and AI travel planning across chat, Telegram, Instagram, Line, WeChat, and email, 24/7 with AI alongside your team.
Trusted by leading hospitality brands
Kenji Sato
Apr 8, 03:30 PMAssistant: To get to Sentosa from Clarke Quay...
Chloe Martin
Apr 8, 11:35 AMAssistant: De rien, Chloe! We want to make sure...
Luis Garcia
Apr 8, 11:00 AMAssistant: Yes! The Garden Rhapsody light show...
Zara Patel
Apr 7, 07:30 PMAssistant: You're so welcome, Zara! I hope you...
Hans Becker
Apr 7, 02:40 PMAssistant: A fresh black coffee will be on its way...
Lina Nguyen
Apr 7, 12:40 PMAssistant: Of course, Lina! I will make sure...
Tom Williams
Apr 7, 10:05 AMAssistant: Hi! Happy to help, Tom. If you need more...
Nadia Petrov
Apr 6, 03:55 PMAssistant: You're welcome, Nadia! I hope you had...
Sarah Jensen
Apr 6, 03:30 PMAssistant: Yes! Singapore has excellent cycling...
Omar Hassan
Apr 6, 12:55 PMAssistant: You're welcome, Omar! A good night's sleep...
Kofi Asante
Apr 6, 08:10 AMAssistant: You're welcome, Kofi! Have a safe journey...
Hello
Apr 6, 11:55 AM
I need some extra pillows and a thicker blanket for the night please.
Apr 6, 12:45 PM
Your request has been confirmed and is being processed by our team. Housekeeping Request (Room 406): extra pillows and blankets delivery, preferred time: now.
Apr 6, 12:45 PM
Also, the current pillow is quite soft. Do you have firmer options?
Apr 6, 12:50 PM
Yes, we have a pillow menu with several options including firm memory foam and buckwheat pillows. I will make sure the team brings firm pillows along with the extra blanket. Everything should arrive within 10-15 minutes.
Apr 6, 12:50 PM
Thank you very much!
Apr 6, 12:55 PM
You're welcome, Omar! A good night's sleep is important. If there is anything else that would make your room more comfortable, don't hesitate to ask.
Apr 6, 12:55 PM
Customer expectations are growing,
but support is hitting its limits
Sound familiar? You're not alone.
Slow Responses
Guests wait too long for answers, leading to frustration and missed opportunities.
Manual Workload
Staff spends hours on repetitive questions instead of high-value tasks.
Missed Revenue
Opportunities for upselling and cross-selling often go unnoticed.
Inconsistent Support
Answers vary depending on who is available, creating confusion.
Untapped Feedback
Valuable guest insights are lost without structured data collection.
Human Limits
Support cannot scale during peak seasons or across time zones.
Smarter, faster guest support
AI-powered hotel concierge software that works 24/7 across your guest touchpoints, helping teams reduce response times, automate routine support, and capture more revenue opportunities.
Faster response times
Always available
Languages supported
More bookings
Instant replies everywhere
Automate hotel guest messaging across website chat, WhatsApp, email, QR codes, and social channels from one AI concierge inbox.
Personalized experiences
Use guest preferences, stay context, and travel intent to deliver personalized recommendations, room support, and local experiences.
Automated FAQs & bookings
Deflect repetitive hotel FAQs, confirm service requests, and guide guests toward bookings, upgrades, and add-on revenue.
Voice & multilingual support
Support international travelers with multilingual guest support, real-time translation, and voice input across key service moments.
Seamless integration
Connect hospitality systems, CRMs, PMS tools, and messaging platforms without asking guests to download another app.
Global availability
Provide always-on AI concierge coverage across time zones, peak seasons, late arrivals, and after-hours guest requests.
Built for travel & hospitality
Designed for every part of the travel journey, from planning to check-out.
Hotels & Resorts
Streamline guest communications from booking to checkout.
Airlines
Handle flight inquiries, changes, and support at scale.
Attractions & Tours
Answer visitor questions and boost ticket sales.
Travel Agencies
Provide instant trip planning assistance to clients.
DMCs
Coordinate complex itineraries with ease.
Co-Working Spaces
Support tenants and members with instant building assistance.
Condominiums
Handle resident requests, updates, and concierge workflows.
Universities
Assist students, visitors, and campus residents at scale.
Everything you need, nothing you don't
Hospitality AI features designed for hotel automation, guest messaging, multilingual support, service recovery, and revenue-generating travel recommendations.
Reach guests anywhere
From website chat to WhatsApp, Telegram, Line, Instagram, Messenger, email, and WeChat, every guest conversation lives in one place. Alfred helps hotels and travel teams respond faster, maintain service consistency, and manage requests across channels without switching between tools.
Truly global conversations
Built-in translation and voice input mean your concierge speaks your guest's language in real time, no matter where they are from. Guests can ask about rooms, bookings, amenities, directions, and local experiences while your team keeps one clear operational view.
Actionable insights
Automatically collect feedback, identify trends, and discover opportunities to improve service and increase revenue. Alfred turns repeated guest questions, complaints, booking intent, and service requests into insights your hospitality team can act on.
Guests ask “what should I do today?”
When guests are looking for things to do, our AI Travel Planner instantly generates personalized day plans based on their interests, location, and preferences right inside the chat. Hotels, attractions, DMCs, and travel brands can turn guest questions into bookable itineraries, local recommendations, and higher-value travel experiences.
- Tailored to guest interests, pace & dietary needs
- Local hidden gems beyond the tourist trail
- Shared instantly via chat, WhatsApp, or email
AI Travel Planner
Personalized itinerary
A perfect day exploring the Lion City
Gardens by the Bay
Start with the iconic Supertree Grove & Cloud Forest
Lau Pa Sat Hawker Centre
Authentic local lunch - Hainanese chicken rice & laksa
Marina Bay Sands SkyPark
Panoramic views of the city skyline
Bumboat Ride on Singapore River
Cruise past Clarke Quay, Boat Quay & Merlion Park
Dinner at Chinatown
Evening stroll & local street food at Smith Street
Connects with tools you already use
Connect your PMS, CRM, OTAs, and messaging platforms to power every guest conversation from one place.
Salesforce
HubSpot
Cloudbeds
WeChat
WhatsApp
ZendeskWant to partner with us?
Pricing built around utilisation and scale
Choose the plan that fits your channel mix, team workflow, and guest conversation volume as your operation grows.
Starter
$1,188$948/yr (billed yearly)
Best for small hotels
A strong foundation for teams that want guest messaging, analytics, and service workflows in one place.
- Analytics dashboard
- Case handling for departments
- Full conversation visibility
- Preferred communications channel
Growth
$2,388$1,908/yr (billed yearly)
Best for mid-sized hotels
For properties ready to automate more of the guest journey and unlock more operational and revenue value.
- Everything in Starter
- Promotions
- Room Service Automation
- Restaurant & Spa Bookings
- PMS Integration
Advanced
$4,188$3,348/yr (billed yearly)
Best for large hotels
For operators that need the full Tripkliq platform across messaging, service delivery, bookings, and integrations.
- Everything in Growth
- Full App
- Expanded operational automations
- Deeper service and booking workflows
Enterprise
Best for enterprise customers
A flexible commercial setup for larger organisations that need tailored scope, structure, and rollout support.
Add-ons available for all plans
Optional modules can be added to any package based on your setup.
Ready to transform your guest experience?
See how Tripkliq AI Concierge can boost engagement, increase revenue, and reduce workload.